Introduction

Synergy Theatre Project is committed to protecting and respecting your privacy and aims to be transparent about what information we hold about you and give you control on how we use it.  The purpose of this policy is to provide a clear understanding of how we collect any personal information you provide, how we use it and how we keep it secure.  Synergy Theatre Project is the data controller for your personal information, and we will ensure that it is used and stored in accordance with the Data Protection Act (1998) and Electronic Communications Regulations (2003) and, as of 25 May 2018, the EU General Data protection Regulation (EU 2016/679).

Who we are

Synergy Theatre Project is a Registered Charity (1088692) and a Registered Company in England and Wales (4219146).  Our registered office is 8 St. Thomas Street, London SE1 9RR.

Your rights to your personal information

You have the right, at any time, to ask Synergy Theatre Project to amend or stop how it uses your personal information including for marketing purposes.  We can be contacted at info@synergytheatreproject.co.uk or by post at the registered address above.

How do we protect your information?

We are committed to protecting the information you choose to share with us and will not pass it on to third parties without your prior permission.  Your data is held securely, password protected and available only to members of staff who are responsible for contacting you.

How do we collect information from you?

We collect your information when you interact with us.  This includes:

  • Subscribing to email marketing at synergytheatreproject.co.uk
  • Attending an event
  • Registering for a course or requesting a project for your institution
  • Responding to a survey or fill out a form
  • Speaking to or email a member of our team
  • Making a donation
  • Contacting us by post
  • Applying for a job
  • Responding to online or email marketing
  • Visiting our website

What information do we collect?

Depending on the reason for interacting with us, we may collect and hold information from you.  If you are a supporter or member we may collect:

  • Prefix and name
  • Contact and emergency contact information including telephone number(s), email and postal address
  • Date of birth, age or age range
  • Gender
  • Photo and video permission
  • Access needs
  • Equal opportunities forms
  • Records of correspondence with us
  • Billing and invoicing information

We may also collect an automatically populated IP address when you use our website or email service. This public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.

Our website uses cookies which to collect information about your online behaviour, preferences and settings.  This data is collected automatically but is aggregated and anonymised which means that we cannot identify you as an individual.  We use Google Analytics to audit this information regularly.  No personal information is stored or saved by our cookies.  You have the opportunity to opt out by clicking ‘No’ when the pop-up prompts for your consent when you arrive at our site and can manage your cookies by adjusting your browser settings.

We also use our website to enable visitors to sign up to our newsletters by providing us with their name and email address.  Submitting this information provides your consent for us to contact you with information about the company, forthcoming productions, events, training opportunities and fundraising appeals.  If at any time you wish to unsubscribe from our email list, there is an ‘Unsubscribe’ button at the bottom of every email.

How do we use this information?

We use the information we collect from you in the following ways:

  • To send marketing communications using MailChimp and keep you up-to-date with news, performances, events and talks, and let you know about opportunities to engage with and support our work
  • To better understand your relationship with us (eg which performances and events you have attended) and your preferences
  • To understand how our audiences respond to marketing activity to ensure that it is well targeted and relevant
  • To develop anonymised data for analysis and reporting to stakeholders
  • To process Gift Aid claims

How long do we keep your information?

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations.  We will not keep more information than we need.

Updates or changes to our Privacy and Cookie Policy

This notice was updated 21 May 2018.  Any changes we make to our policy to reflect future changes to regulation or legislation will be posted on this page and, where appropriate, you will be informed where we hold an appropriate email address for you.